Shipping policy

🚚 Shipping Policy β€” Sky Store

Last Updated: October 25, 2026

At Sky Store πŸ’™, we aim to deliver your favourite toys, gadgets, and everyday essentials safely and conveniently to your doorstep across Pakistan. Please read our shipping policy to understand how we process and deliver your orders.

1. πŸ“ Delivery Coverage

We aim to deliver across Pakistan, including major cities and other serviceable areas.

Delivery availability depends on the coverage of our courier partners. If your location is not serviceable, our team will contact you to discuss available options.

2. ⏰ Order Processing Time

  • Orders are generally processed within 1–2 business days after placement and confirmation.

  • Orders placed on weekends or public holidays may be processed on the next business day.

  • We may contact you by phone or WhatsApp to confirm your order before dispatch.

Processing times may be longer during sales, public holidays, or periods of unusually high demand.

3. πŸ“¦ Estimated Delivery Time

Estimated delivery times after dispatch are:

  • Major cities: 2–5 business days

  • Other serviceable areas: 3–7 business days

These are estimates, not guaranteed delivery dates. Delays may occur due to weather, courier operations, public holidays, or other circumstances outside our reasonable control.

4. πŸ’Έ Shipping Charges

Shipping charges will be displayed at checkout or communicated to you before your order is confirmed.

πŸŽ‰ Free Delivery: Enjoy free delivery on orders above Rs. 7,000, subject to the applicable shipping terms shown at checkout.

Orders below this amount may incur a delivery fee depending on the destination, parcel size, and courier service.

5. πŸ’³ Payment and Cash on Delivery

Where available, customers may choose Cash on Delivery (COD) or another payment method offered at checkout.

For COD orders, please keep the required amount ready when the courier arrives. Our team may contact you to confirm your order before dispatch.

6. πŸ“² Order Tracking and Updates

Once your order is dispatched, we may provide tracking information through SMS, WhatsApp, email, or another available communication channel.

You can contact us if you need help checking the status of your order.

7. 🏠 Accurate Delivery Information

Please ensure that your name, phone number, and delivery address are correct when placing your order.

Sky Store cannot guarantee successful delivery if the information provided is incomplete or incorrect. Additional delivery attempts or charges may apply where permitted by the courier and applicable law.

8. 🚫 Failed or Refused Deliveries

If a delivery attempt fails because the customer is unavailable, the address is incorrect, or the order is refused, the courier may return the parcel to us.

If this happens, please contact our team to discuss redelivery or any applicable shipping charges.

9. πŸ“¦ Damaged, Missing, or Incorrect Items

Please inspect your order when it arrives, where possible.

If you receive a damaged, incorrect, or incomplete order, contact us within 48 hours of delivery. Include your order number and clear photos or videos of the parcel and product so we can investigate and assist you.

Eligible claims will be handled according to our Refund and Return Policy and applicable law.

10. 🌧️ Delays Beyond Our Control

Although we work to deliver orders on time, unexpected circumstances may affect delivery schedules. These may include severe weather, transport disruptions, public holidays, or courier-related delays.

If we become aware of a significant delay, we will try to keep you informed and help resolve the issue.

11. πŸ“ž Contact Us

Need help with your delivery? We’re here for you! πŸ’™

Store: Sky Store
Email: contact.skystorepk@gmail.com
WhatsApp: +92 340 7660073

Thank you for shopping with Sky Store! πŸ›’βœ¨ We appreciate your trust and look forward to delivering your order to your doorstep.